Privacy policy

Who we are

This website, winter-willow.com, is operated by Winter Willow ("we", "us", "our"). We are responsible for the personal information you share with us when you visit the site or buy from us. You can reach us at support@winter-willow.com.

Information we collect

Information you give us

• Name, email address, shipping and billing address, and phone number if you choose to provide one at checkout
• Order details and any messages you send us
• Your email address if you sign up for Winter notes

Information collected automatically

• Device and browser information, IP address and approximate location
• Pages viewed, products browsed and how you reached the site

Payment card details are entered directly with our payment processor. We never see or store your full card number.

How we use it

• To process, ship and support your orders, including returns and guarantee claims
• To reply to your questions
• To send Winter notes, only if you sign up, and you can unsubscribe at any time
• To keep the site secure and prevent fraud
• To understand how the site is used and improve it
• To meet our legal and tax obligations

Who we share it with

We share personal information only with service providers who help us run the store, such as our e-commerce platform (Shopify), payment processors, shipping carriers, email providers and analytics services. They may use it only to provide those services to us. We may also disclose information where the law requires it.

We do not sell your personal information, and we do not share it for cross-context behavioral advertising without your consent.

Cookies

We use cookies and similar technologies to keep your bag working, remember your preferences and understand how the site is used. See our Cookie policy for the full list and how to control them.

Your rights

Depending on where you live, including California, Virginia, Colorado, Connecticut, Utah and Texas, you may have the right to:

• Know what personal information we hold about you and request a copy
• Correct information that is inaccurate
• Ask us to delete your information
• Opt out of the sale or sharing of your information and of targeted advertising
• Not be treated differently for exercising any of these rights

To make a request, email support@winter-willow.com. We will verify your request and respond within 45 days. We also honor Global Privacy Control signals sent by your browser as an opt-out request.

How long we keep it

We keep order records for as long as we need them for accounting, tax and legal purposes, usually 7 years. Marketing data is kept until you unsubscribe or ask us to delete it.

Security

We use industry standard safeguards, including encrypted connections across the whole site. No method of transmission or storage is completely secure, but we work to protect your information and limit who can access it.

Children

Our site is not directed at children under 16 and we do not knowingly collect their personal information.

Changes to this policy

We may update this policy from time to time. The date at the top of the page shows when it last changed.

Contact information