Free US shipping over $150 · 30 day returns
Snow-laden pines at the edge of a frozen lake in low winter sun

Built for the long winter

Outerwear made to be worn every day of the season, not photographed once.

Free shipping over $150

Flat $5.99 below that, anywhere in the US.

30 day returns

Unworn with tags on. Start a return by email.

Down and synthetic fills

Both, so you can pick warmth by climate.

Fit help before you buy

Real measurements on every product page.

A coat on a hook by a door, boots below

Our name

The willow bends and comes back.

Winter is long where our customers live. It is not a weekend, it is five months of getting to work, walking the dog, standing on a platform in the dark.

So we build for that. Warmth you can measure, fills chosen by climate rather than by marketing, and shells that keep working after the first wet week. Nothing here is designed to survive one photograph.

Read our approach

What we promise.

Three things we will hold to, written plainly.

Honest warmth ratings

Every coat carries a temperature range we actually stand behind, plus the fill weight, so you can compare two things that look the same.

One winter, guaranteed

If a zip, seam or baffle fails in the first 180 days of normal wear, we repair it or replace it.

Sizing you can trust

Measurements on every page, layering notes, and a size guide written by someone who has worn it.

Help

Questions, answered.

Shipping, returns, sizing and payment. Everything else is in our full FAQ.

Customer care support@winter-willow.com
Monday to Friday, 9:00 AM to 6:00 PM ET. We reply within one business day.
262 West 38th Street, Suite 1407, New York, NY 10018, United States
How much is shipping?

Standard tracked shipping is free on US orders of $150 or more, and $5.99 flat below that.

How long will my order take?

Orders placed before 5:00 PM ET on a business day begin processing the same day and are dispatched within 2 business days. Delivery then takes 3 to 6 business days. Full details are on our Shipping policy.

What is your return policy?

You have 30 days from delivery to return anything unworn, with the tags on. Email us with your order number to start a return. Return shipping on a change of mind is paid by the customer.

My order arrived damaged or wrong. What now?

Email us a photo within 7 days of delivery. We send a replacement or a full refund and cover the cost of returning it.

How do your coats fit?

Everything is cut with room for a mid layer, so take your usual size. Each product page has a size guide with garment measurements, and our Size guide explains how to measure yourself.

What do the warmth ranges mean?

Every coat lists the temperature range it is comfortable in, worn over a mid layer such as a sweater, while you are moving at a normal walking pace. Standing still in wind will feel colder, so if you wait outside a lot, choose the warmer option.

Which payment methods do you accept?

All major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay. Every payment is processed securely and we never see your full card details.

Can I change or cancel my order?

Yes, until it is dispatched. Email us with your order number as soon as you can. Once a parcel is with the carrier we can no longer change it, but you can still return it.