Winter sale · Up to 40% off
Up to 40% off coats, puffers, sherpa and knitwear for women and men. Free US shipping over $150.
Shop by category
Flat $5.99 below that, anywhere in the US.
Unworn with tags on. Start a return by email.
3 to 8 business days. Order by 1:00 PM ET to start processing the same day.
Email us about fit or delivery. We reply within one business day.
Our name
Winter is long where our customers live. It is not a weekend, it is five months of getting to work, walking the dog, standing on a platform in the dark.
So we keep a tight edit of winter clothing for men and women: puffers, coats, sherpa and fleece, and knitwear. Pieces picked for warmth and everyday wear, priced fairly, and easy to send back if they are not right.
Read our approachThe same terms on every piece, written plainly.
Free on US orders over $150, $5.99 below that. Orders arrive in 3 to 8 business days. Order by 1:00 PM ET to start processing the same day. Tracked from dispatch.
30 days from delivery to send back anything unworn, with the tags on. Refunds go out within 2 business days of it reaching us.
Questions about size or an order go to a real person at support@winter-willow.com. We reply within one business day, Monday to Friday.
Help
Shipping, returns, sizing and payment. Everything else is in our full FAQ.
Standard tracked shipping is free on US orders of $150 or more, and $5.99 flat below that.
Orders placed before 1:00 PM ET, Monday to Friday, start processing the same business day, and arrive in 3 to 8 business days. Every order is tracked, and you get the tracking link by email as soon as it ships.
You have 30 days from delivery to return anything unworn, with the tags on. Email us with your order number to start a return. Return shipping on a change of mind is paid by the customer.
Every product page has a size guide for that type of piece, in inches and centimetres. If you are between sizes, the fit note under the size buttons tells you which way to go. Still unsure? Email us before you order and a real person will help.
Email us a photo within 7 days of delivery. We send a replacement or a full refund and cover the cost of returning it.
All major credit and debit cards, plus Apple Pay, Google Pay and Shop Pay. Every payment is processed securely and we never see your full card details.
Yes, until it is dispatched. Email us with your order number as soon as you can. Once a parcel is with the carrier we can no longer change it, but you can still return it.
